Service Catalog Maintenance
Maintain catalog metadata, ownership, visibility, and backend mapping for your managed categories. Workflow actions, approvals, rejection, fulfillment, and SLA enforcement are controlled by backend APIs / source systems.
This screen edits metadata only. Approval routing, SLA enforcement, and fulfillment logic are owned by the source systems referenced in the Backend Mapping tab.
Categories
| Category name | Code | Description | Manager group | Status | Web | Mobile | Action |
|---|---|---|---|---|---|---|---|
| IT Services | IT | Access, hardware, software & support | IT_SERVICE_MANAGERS | Active | Yes | Yes | |
| Procurement & Supply | PROCUREMENT | Purchase requests, vendors & contracts | PROCUREMENT_SERVICE_MANAGERS | Active | Yes | Yes | |
| Knowledge / Other | KNOWLEDGE | Library, references & misc requests | KNOWLEDGE_SERVICE_MANAGERS | Active | Yes | Yes |