Service Management Console
Track service performance, monitor requests, review audit visibility, and maintain service catalog metadata for assigned service categories.
Signed in as Service Category Manager · Managed categories: IT Services, Procurement & Supply, Knowledge / Other
Managed categories
Managed services
Maintain all| Service | Category | Owner department | Source system | Flags | Actions |
|---|---|---|---|---|---|
System Access Request IT_ACCESS | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA | |
Hardware / Laptop Request LAPTOP_REQUEST | IT Services | IT Asset Management | ServiceNow | TrackableReportableSLA | |
Purchase Request PURCHASE_REQUEST | Procurement & Supply | Procurement Department | SAP Ariba | TrackableReportableSLA | |
Knowledge Library Access LIBRARY_ACCESS | Knowledge / Other | Knowledge Management | KM Portal | TrackableReportableSLA | |
Password Reset PASSWORD_RESET | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA | |
VPN Access Request VPN_ACCESS | IT Services | Information Security | ServiceNow | TrackableReportableSLA | |
Mobile Line Provisioning MOBILE_LINE | IT Services | IT Asset Management | ServiceNow | TrackableReportableSLA | |
Email Distribution Group EMAIL_GROUP | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA | |
Software Installation Request SOFTWARE_INSTALL | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA | |
Monitor / Peripheral Upgrade MONITOR_UPGRADE | IT Services | IT Asset Management | ServiceNow | TrackableReportableSLA | |
Shared Drive Access SHARED_DRIVE | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA | |
Report an IT Incident INCIDENT_REPORT | IT Services | IT Service Desk | ServiceNow | TrackableReportableSLA |