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Service Performance Reports

One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.

Filters

Total

5

Open

4

Completed

1

Rejected

0

Delayed

2

Avg Handling

3d

Avg Aging

7d

SLA On-Target

100%

1/1 completed

Requests by service

Purchase Request
5

Requests by status

New
0
In Review
3
In Progress
0
Pending Approval
0
Returned
1
Rejected
0
Completed
1
Closed
0

Requests by category

Procurement & Supply
5

Top requested services

Purchase Request
5

Average handling time by service

Purchase Request
3d

Delayed requests

Request #ServiceAgingSLA
SM-25011Purchase Request10dDelayed
SM-25012Purchase Request12dDelayed

Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.