One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
Knowledge Library Access
2
Requests by status
New
0
In Review
0
In Progress
0
Pending Approval
0
Returned
0
Rejected
0
Completed
2
Closed
0
Requests by category
Knowledge / Other
2
Top requested services
Knowledge Library Access
2
Average handling time by service
Knowledge Library Access
0d
Delayed requests
No delayed requests in the current filter.
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.