One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
No data.
Requests by status
New
0
In Review
0
In Progress
0
Pending Approval
0
Returned
0
Rejected
0
Completed
0
Closed
0
Requests by category
No data.
Top requested services
No data.
Average handling time by service
Delayed requests
No delayed requests in the current filter.
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.