One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
VPN Access Request
3
Requests by status
New
0
In Review
1
In Progress
0
Pending Approval
1
Returned
0
Rejected
0
Completed
1
Closed
0
Requests by category
IT Services
3
Top requested services
VPN Access Request
3
Average handling time by service
VPN Access Request
3d
Delayed requests
No delayed requests in the current filter.
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.