Service Performance Reports
One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
Hardware / Laptop Request
5
Purchase Request
5
System Access Request
4
VPN Access Request
3
Vendor Onboarding
3
Request for Quotation
3
Knowledge Library Access
2
Password Reset
2
Requests by status
New
1
In Review
5
In Progress
5
Pending Approval
3
Returned
1
Rejected
2
Completed
9
Closed
1
Requests by category
IT Services
14
Procurement & Supply
11
Knowledge / Other
2
Top requested services
Hardware / Laptop Request
5
Purchase Request
5
System Access Request
4
VPN Access Request
3
Vendor Onboarding
3
Average handling time by service
System Access Request
3d
Hardware / Laptop Request
3d
Purchase Request
3d
Knowledge Library Access
0d
VPN Access Request
3d
Password Reset
0d
Request for Quotation
3d
Delayed requests
| Request # | Service | Aging | SLA |
|---|---|---|---|
| SM-25005 | Hardware / Laptop Request | 8d | Delayed |
| SM-25011 | Purchase Request | 10d | Delayed |
| SM-25012 | Purchase Request | 12d | Delayed |
| SM-25021 | Vendor Onboarding | 14d | Delayed |
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.