Service Performance Reports
One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
Hardware / Laptop Request
5
System Access Request
4
VPN Access Request
3
Password Reset
2
Requests by status
New
1
In Review
1
In Progress
2
Pending Approval
3
Returned
0
Rejected
1
Completed
5
Closed
1
Requests by category
IT Services
14
Top requested services
Hardware / Laptop Request
5
System Access Request
4
VPN Access Request
3
Password Reset
2
Average handling time by service
System Access Request
3d
Hardware / Laptop Request
3d
VPN Access Request
3d
Password Reset
0d
Delayed requests
| Request # | Service | Aging | SLA |
|---|---|---|---|
| SM-25005 | Hardware / Laptop Request | 8d | Delayed |
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.