Service Requests Monitor
Generic, filter-driven monitor for requests across your managed services. Tracking and visibility only — workflow actions are controlled by backend/source systems.
Filters
| Request # | Service | Category | Applicant | Applicant Dept. | Submitted | Status | Current stage | Assignee | Aging | SLA | Source | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SM-25001 | System Access Request IT_ACCESS | IT Services | Noura Al-Otaibi | Digital Services | 2026-06-28 | In Progress | Access Provisioning | IT Service Desk | 1d | On Track | ServiceNow | View |
| SM-25002 | System Access Request IT_ACCESS | IT Services | Sara Al-Qahtani | Finance | 2026-06-28 | Pending Approval | Manager Approval | Line Manager | 3d | At Risk | ServiceNow | View |
| SM-25003 | System Access Request IT_ACCESS | IT Services | Omar Al-Shehri | Procurement | 2026-06-28 | Completed | Completed | IT Service Desk | 2d | Completed Within Target | ServiceNow | View |
| SM-25004 | Hardware / Laptop Request LAPTOP_REQUEST | IT Services | Khalid Al-Mutairi | Digital Services | 2026-06-28 | In Progress | Asset Preparation | IT Asset Management | 2d | On Track | ServiceNow | View |
| SM-25005 | Hardware / Laptop Request LAPTOP_REQUEST | IT Services | Reem Al-Dossary | HR | 2026-06-28 | Pending Approval | Manager Approval | Line Manager | 8d | Delayed | ServiceNow | View |
| SM-25006 | Hardware / Laptop Request LAPTOP_REQUEST | IT Services | Faisal Al-Zahrani | Legal | 2026-06-28 | Completed | Completed | IT Asset Management | 7d | Completed After Target | ServiceNow | View |
| SM-25007 | Hardware / Laptop Request LAPTOP_REQUEST | IT Services | Mona Al-Ahmadi | Digital Services | 2026-06-28 | Rejected | Rejected by owner | IT Asset Management | 4d | Not Applicable | ServiceNow | View |
| SM-25015 | VPN Access Request VPN_ACCESS | IT Services | Layla Al-Sultan | Finance | 2026-06-28 | In Review | Security Review | Information Security | 1d | On Track | ServiceNow | View |
| SM-25016 | VPN Access Request VPN_ACCESS | IT Services | Saad Al-Anazi | Legal | 2026-06-28 | Pending Approval | Manager Approval | Line Manager | 3d | At Risk | ServiceNow | View |
| SM-25017 | VPN Access Request VPN_ACCESS | IT Services | Manal Al-Harthi | Digital Services | 2026-06-28 | Completed | Completed | Information Security | 1d | Completed Within Target | ServiceNow | View |
| SM-25018 | Password Reset PASSWORD_RESET | IT Services | Ibrahim Al-Suhaimi | HR | 2026-06-28 | Completed | Auto-resolved | IT Service Desk | 0d | Completed Within Target | ServiceNow | View |
| SM-25019 | Password Reset PASSWORD_RESET | IT Services | Nadia Al-Amri | Marketing | 2026-06-28 | Completed | Auto-resolved | IT Service Desk | 0d | Completed Within Target | ServiceNow | View |
| SM-25026 | System Access Request IT_ACCESS | IT Services | Waleed Al-Otaibi | Audit | 2026-06-28 | New | New | IT Service Desk | 0d | On Track | ServiceNow | View |
| SM-25027 | Hardware / Laptop Request LAPTOP_REQUEST | IT Services | Salma Al-Kuwari | Digital Services | 2026-06-28 | Closed | Closed | IT Asset Management | 20d | Not Applicable | ServiceNow | View |