Service Requests Monitor
Generic, filter-driven monitor for requests across your managed services. Tracking and visibility only — workflow actions are controlled by backend/source systems.
Filters
| Request # | Service | Category | Applicant | Applicant Dept. | Submitted | Status | Current stage | Assignee | Aging | SLA | Source | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SM-25015 | VPN Access Request VPN_ACCESS | IT Services | Layla Al-Sultan | Finance | 2026-06-28 | In Review | Security Review | Information Security | 1d | On Track | ServiceNow | View |
| SM-25016 | VPN Access Request VPN_ACCESS | IT Services | Saad Al-Anazi | Legal | 2026-06-28 | Pending Approval | Manager Approval | Line Manager | 3d | At Risk | ServiceNow | View |
| SM-25017 | VPN Access Request VPN_ACCESS | IT Services | Manal Al-Harthi | Digital Services | 2026-06-28 | Completed | Completed | Information Security | 1d | Completed Within Target | ServiceNow | View |