Service Requests Monitor
Generic, filter-driven monitor for requests across your managed services. Tracking and visibility only — workflow actions are controlled by backend/source systems.
Filters
| Request # | Service | Category | Applicant | Applicant Dept. | Submitted | Status | Current stage | Assignee | Aging | SLA | Source | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SM-25001 | System Access Request IT_ACCESS | IT Services | Noura Al-Otaibi | Digital Services | 2026-06-28 | In Progress | Access Provisioning | IT Service Desk | 1d | On Track | ServiceNow | View |
| SM-25002 | System Access Request IT_ACCESS | IT Services | Sara Al-Qahtani | Finance | 2026-06-28 | Pending Approval | Manager Approval | Line Manager | 3d | At Risk | ServiceNow | View |
| SM-25003 | System Access Request IT_ACCESS | IT Services | Omar Al-Shehri | Procurement | 2026-06-28 | Completed | Completed | IT Service Desk | 2d | Completed Within Target | ServiceNow | View |
| SM-25026 | System Access Request IT_ACCESS | IT Services | Waleed Al-Otaibi | Audit | 2026-06-28 | New | New | IT Service Desk | 0d | On Track | ServiceNow | View |