Service Performance Reports
One reusable reporting framework. Filter by service, category, service code, owner department, status, SLA/aging, or source system — every KPI and table recalculates from the same underlying request data.
Filters
Requests by service
Purchase Request
5
Vendor Onboarding
3
Request for Quotation
3
Requests by status
New
0
In Review
4
In Progress
3
Pending Approval
0
Returned
1
Rejected
1
Completed
2
Closed
0
Requests by category
Procurement & Supply
11
Top requested services
Purchase Request
5
Vendor Onboarding
3
Request for Quotation
3
Average handling time by service
Purchase Request
3d
Request for Quotation
3d
Delayed requests
| Request # | Service | Aging | SLA |
|---|---|---|---|
| SM-25011 | Purchase Request | 10d | Delayed |
| SM-25012 | Purchase Request | 12d | Delayed |
| SM-25021 | Vendor Onboarding | 14d | Delayed |
Reports are generated from serviceId, serviceCode, categoryId, and request tracking data. SLA is tracked for reporting only and is not enforced by the frontend.