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Service Requests Monitor

Generic, filter-driven monitor for requests across your managed services. Tracking and visibility only — workflow actions are controlled by backend/source systems.

Total

27

Open

15

Completed

9

Rejected

2

Delayed

4

Avg Handling

1.7d

Filters
Request #ServiceCategoryApplicantApplicant Dept.SubmittedStatusCurrent stageAssigneeAgingSLASourceAction
SM-25001

System Access Request

IT_ACCESS

IT ServicesNoura Al-OtaibiDigital Services2026-06-28In ProgressAccess ProvisioningIT Service Desk1dOn TrackServiceNow View
SM-25002

System Access Request

IT_ACCESS

IT ServicesSara Al-QahtaniFinance2026-06-28Pending ApprovalManager ApprovalLine Manager3dAt RiskServiceNow View
SM-25003

System Access Request

IT_ACCESS

IT ServicesOmar Al-ShehriProcurement2026-06-28CompletedCompletedIT Service Desk2dCompleted Within TargetServiceNow View
SM-25004

Hardware / Laptop Request

LAPTOP_REQUEST

IT ServicesKhalid Al-MutairiDigital Services2026-06-28In ProgressAsset PreparationIT Asset Management2dOn TrackServiceNow View
SM-25005

Hardware / Laptop Request

LAPTOP_REQUEST

IT ServicesReem Al-DossaryHR2026-06-28Pending ApprovalManager ApprovalLine Manager8dDelayedServiceNow View
SM-25006

Hardware / Laptop Request

LAPTOP_REQUEST

IT ServicesFaisal Al-ZahraniLegal2026-06-28CompletedCompletedIT Asset Management7dCompleted After TargetServiceNow View
SM-25007

Hardware / Laptop Request

LAPTOP_REQUEST

IT ServicesMona Al-AhmadiDigital Services2026-06-28RejectedRejected by ownerIT Asset Management4dNot ApplicableServiceNow View
SM-25008

Purchase Request

PURCHASE_REQUEST

Procurement & SupplyYasser Al-QurashiProcurement2026-06-28In ReviewBudget ReviewFinance Controller2dOn TrackSAP Ariba View
SM-25009

Purchase Request

PURCHASE_REQUEST

Procurement & SupplyHessa Al-OtaibiFacilities2026-06-28In ReviewCategory Manager ReviewProcurement5dAt RiskSAP Ariba View
SM-25010

Purchase Request

PURCHASE_REQUEST

Procurement & SupplyTurki Al-GhamdiDigital Services2026-06-28CompletedVendor AwardedProcurement Department6dCompleted Within TargetSAP Ariba View
SM-25011

Purchase Request

PURCHASE_REQUEST

Procurement & SupplyLatifa Al-RashidMarketing2026-06-28ReturnedReturned for ClarificationApplicant10dDelayedSAP Ariba View
SM-25012

Purchase Request

PURCHASE_REQUEST

Procurement & SupplyBandar Al-OtaibiOperations2026-06-28In ReviewCategory Manager ReviewProcurement12dDelayedSAP Ariba View
SM-25013

Knowledge Library Access

LIBRARY_ACCESS

Knowledge / OtherRania Al-SulaimanStrategy2026-06-28CompletedAuto-provisionedKnowledge Management0dCompleted Within TargetKM Portal View
SM-25014

Knowledge Library Access

LIBRARY_ACCESS

Knowledge / OtherAhmed Al-FarsiDigital Services2026-06-28CompletedAuto-provisionedKnowledge Management0dCompleted Within TargetKM Portal View
SM-25015

VPN Access Request

VPN_ACCESS

IT ServicesLayla Al-SultanFinance2026-06-28In ReviewSecurity ReviewInformation Security1dOn TrackServiceNow View
SM-25016

VPN Access Request

VPN_ACCESS

IT ServicesSaad Al-AnaziLegal2026-06-28Pending ApprovalManager ApprovalLine Manager3dAt RiskServiceNow View
SM-25017

VPN Access Request

VPN_ACCESS

IT ServicesManal Al-HarthiDigital Services2026-06-28CompletedCompletedInformation Security1dCompleted Within TargetServiceNow View
SM-25018

Password Reset

PASSWORD_RESET

IT ServicesIbrahim Al-SuhaimiHR2026-06-28CompletedAuto-resolvedIT Service Desk0dCompleted Within TargetServiceNow View
SM-25019

Password Reset

PASSWORD_RESET

IT ServicesNadia Al-AmriMarketing2026-06-28CompletedAuto-resolvedIT Service Desk0dCompleted Within TargetServiceNow View
SM-25020

Vendor Onboarding

VENDOR_ONBOARD

Procurement & SupplyYousef Al-BishiProcurement2026-06-28In ProgressCompliance CheckCompliance4dOn TrackSAP Ariba View
SM-25021

Vendor Onboarding

VENDOR_ONBOARD

Procurement & SupplyDalal Al-OtaibiProcurement2026-06-28In ProgressCompliance CheckCompliance14dDelayedSAP Ariba View
SM-25022

Vendor Onboarding

VENDOR_ONBOARD

Procurement & SupplyMajed Al-DosariProcurement2026-06-28RejectedRejectedProcurement6dNot ApplicableSAP Ariba View
SM-25023

Request for Quotation

RFQ

Procurement & SupplyAmal Al-NasserProcurement2026-06-28In ProgressVendor ResponseProcurement3dOn TrackSAP Ariba View
SM-25024

Request for Quotation

RFQ

Procurement & SupplyFahad Al-QahtaniProcurement2026-06-28In ReviewEvaluationEvaluation Committee6dAt RiskSAP Ariba View
SM-25025

Request for Quotation

RFQ

Procurement & SupplyHuda Al-ShammariProcurement2026-06-28CompletedAwardedProcurement5dCompleted Within TargetSAP Ariba View
SM-25026

System Access Request

IT_ACCESS

IT ServicesWaleed Al-OtaibiAudit2026-06-28NewNewIT Service Desk0dOn TrackServiceNow View
SM-25027

Hardware / Laptop Request

LAPTOP_REQUEST

IT ServicesSalma Al-KuwariDigital Services2026-06-28ClosedClosedIT Asset Management20dNot ApplicableServiceNow View