HR & Employee Servicessingle step 2 business days
ID Card Replacement
ID Card Replacement — submit and track via the Tohemmoma portal.
AI Service Guide
ID Card Replacement — submit and track via the Tohemmoma portal.
Who can use it
All employees.
Expected SLA
2 business days
What you'll need
- • Your profile details are already pre-filled by AI
Common mistakes
- • Missing supporting documents
- • Selecting the wrong service variant
Next best action: Start the request — typical processing time is 2 business days.
What you'll need
No documents required — submit instantly.
Eligibility
All employees.
How it works
- 1Confirm the request details
- 2Instant processing
- 3Receive your document / confirmation
Frequently asked
Your line manager is the first approver, followed by the service owner department where applicable.